BrightSmile Dental Clinic
Vancouver, BC — a dental practice where patient intake calls competed with in-chair care for front-desk attention.
Last updated September 1, 2026
Bookings handled automatically by the agent
Typical response time to a patient inquiry
Intake coverage, not limited to clinic hours
The problem
Front-desk staff at BrightSmile were splitting time between checking patients in and taking booking calls — insurance questions, prescription refill requests, and new-patient intake all competed for the same few minutes.
The agent
A Botnira agent now handles patient intake, insurance questions, and prescription refill requests across voice and chat, replying in under 10 seconds and booking directly into the clinic's schedule.
The result
85 bookings a month now happen without a staff member touching the phone, freeing the front desk to focus on the patients already in the building.
Running a clinic with the same bottleneck?
We'll scope an agent for your intake and scheduling flow.