Service

One chat agent, every channel your customers actually use.

Web chat, WhatsApp, and SMS handled by a single agent that remembers the conversation across all three — trained only on your business, never the open internet.

Last updated September 1, 2026

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What's included

What a DigiSparrow chat agent does

Omnichannel memory

One conversation thread across web, WhatsApp, and SMS — no repeating yourself when you switch channels.

Lead qualification

Asks the right questions, scores the lead, and routes it to the right person automatically.

Order & account lookups

Connects to your order system or CRM to answer "where's my order" without a human touching it.

Grounded, not generic

Answers come from your FAQs, catalog, and policies — not a general-purpose model guessing at your business.

Human handoff

Escalates with full context the moment a conversation needs a person.

Multilingual

Auto-detects the customer's language and replies in kind, no configuration required.

Build vs. buy

AI chat agent vs. a basic FAQ chatbot

Question	AI chat agent (what we build)	Basic keyword/FAQ chatbot
Handles open-ended questions	Yes	Only exact keyword matches
Multi-step requests ("reschedule then confirm")	Yes	Breaks on anything non-linear
Works across WhatsApp + web + SMS as one thread	Yes	Usually single-channel
Connects to your live systems (CRM, orders)	Yes	Rarely, or static content only
Setup effort	Moderate — grounding on your data	Low, but limited value

Questions

Frequently asked

What channels does an AI chat agent cover?+

Web chat widget, WhatsApp, and SMS as one agent with one memory of the conversation — a customer can start on WhatsApp and continue on your website without repeating themselves.

Is this the same as a basic FAQ chatbot?+

No. A rule-based FAQ bot matches keywords to canned answers. Our chat agents use a language model grounded in your actual business data, so they handle open-ended questions, multi-step requests, and follow-ups — not just a fixed script.

Can it collect leads and qualify them?+

Yes — asking the right follow-up questions, scoring the lead, and routing hot leads to your sales team automatically.

How fast is WhatsApp setup?+

Once your Meta WhatsApp Business API access is approved, connecting the agent typically takes minutes, not weeks.

Can the chat agent hand off to a human?+

Yes, with full conversation history passed to whoever picks it up — the customer never has to re-explain themselves.

Let's scope your chat agent.

Tell us which channels matter most — we'll map the rest.

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