Maple Auto Care Inc.
Toronto, ON — a multi-bay auto repair shop where every unanswered call was a missed job.
Last updated September 1, 2026
Call answer rate — no call goes to voicemail
Appointments booked directly by the agent
Coverage, including after hours and weekends
The problem
Like most independent repair shops, Maple Auto Care's front desk is also the shop floor — technicians answer the phone between jobs, or don't. Calls that hit voicemail after hours or during a rush routinely went to a competitor instead of getting a callback.
The agent
A Botnira voice agent now answers every incoming call. It handles service inquiries, checks real appointment availability, and books directly into the shop's calendar — with a live handoff to staff for anything outside a standard booking, like a diagnostic quote.
The result
Every call now gets answered, day or night. The shop books 42 appointments a month directly through the agent — jobs that previously depended on someone being free to pick up the phone at the right moment.
Want this for your business?
We'll scope a voice agent for your call volume and systems.