Wellness First Clinic

The problem

Routine questions — hours, appointment status, general patient queries — were consuming admin staff time that could go to higher-value work, and response was inconsistent outside clinic hours.

The agent

A Botnira agent now handles round-the-clock patient response across channels, escalating anything clinical or sensitive to staff rather than attempting to answer it.

The result

Administrative workload dropped 60%, and patients get a response any time of day instead of waiting for the next business morning.